Xbox One users often come across a common error when the console fails to connect to the network. The error read as “Can’t connect to your DHCP server” indicates that the DHCP server was unable to assign your console an Internet Protocol.
Technically speaking the DHCP server is an element of the router whose main function is to assign IP addresses to different internet enabled gadgets and devices available in range at your home. It let all these gadgets and devices to get connected to the internet network.
If your Xbox One can’t connect to DHCP Server, here’s a guide to tell about the main causes behind the occurrence of this error as well as how to fix it. So with no ado, let’s get to know more on this.
Why Xbox One “Can’t connect to DHCP Server” occurs?
When it comes to the main causes behind this error, by and large, there may be two broad reasons for this error to occur. These include either the configuration of the DHCP server or the configuration of your Xbox One console which let the server to assign an IP.
Besides that there is another possibility behind this error is that some other gadget is assigned to the same IP address as that of your console.
How to Fix the “Can’t connect to your DHCP Server” Error on Xbox One?
Whenever your Xbox is struck with this error, you can try one or the other below mentioned solutions to get it fixed.
Fix#1: Perform Manual Troubleshoot of the DHCP server
Since one of the main causes behind this error is the configuration of the DHCP server, the first and foremost fix to be used is troubleshooting the server. To perform manual troubleshooting of the DHCP server you need to take following steps:
- Power off your Xbox One and router.
- Wait for around 5 minutes and then turn on both the devices router and the console.
- Now press the Menu button on your remote.
- Next click on Setting followed by clicking on the Network option.
- Find the Network Setting Window and then select the option called Test Network Connection.
This might help you to get rid of the problem; if it still persists you can try the next method provided underneath.
Fix#2: Assign a Static IP to your Xbox One
Since the error may be a resultant of configuration of your Xbox One console which let the server to assign an IP; the dynamic IP of your console is probably creating the error. Thus to resolve the issue you can assign a static IP to your console by following the steps below:
- Power on your Xbox One console.
- Click the Menu button provided on the Home screen of your console.
- Go to Settings and then click on Network followed by clicking on the Advanced Settings.
- Here you will get to see your IP settings. Copy this IP or note it down on a paper for further reference.
- Under the IP settings look for MAC address section and enter the 12-digit IP address of your internet connection.
- Next to it, open the preferred browser, go to the search bar and type your default gateway.
- Now access your Router’s interface by entering your default username and password provided on the sticker labeled on the side of the router.
- Click on the radio button next to the Enable Manual Assignment option.
- Again enter the MAC address and the IP address in the specified window.
- Lastly hit the Add button and open the game on your console.
Hope the problem is resolved by applying the above fix, if it doesn’t try another fix.
Fix#3: Test the Ethernet Port
If the error still persist after you have tried the aforesaid methods, you can go on to test the Ethernet port. For doing so you need to undertake the steps provided below:
- Unplug the Ethernet cable connecting your Xbox One console and modem.
- Next to this, unplug the Ethernet cable connecting your computer and modem.
- Now plug the Ethernet cable (the one taken out from your computer) into Xbox One console.
- Test for the Ethernet port by running your Xbox One Live connection.
Fix#4: Replace the Cable or Try another Port
If the problem is yet to be resolved even after trying the above fix, it is probably the time to replace the cable with a new one or try another port by changing the current Ethernet port. You must follow the steps given under to accomplish the said task:
- Power off your Xbox One console as well as your modem.
- Then unplug the Ethernet cable from both the devices.
- Now plug the cable in to some other port of your router or modem.
- Press the Menu button on your remote and then click on Setting followed by Network.
- Find the Network Setting Window and then select Test Network Connection option.
This is it. You may check of the problem now and if luck is not in your favour and you are still getting troubled by the Xbox One can’t connect to DHCP server; there is likely to be some hardware related issue, such as damaged or broken cable or a technical issue with the port. Hence you need to get the hardware repaired to completely resolve can’t connect to DHCP server error.
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