Technology is changing at quite a faster rate leading us to a smarter world full of smart gadgets, like smart phones, smart TVs and so on. If you own a Samsung smart TV, while trying to use the WiFi you might have received the Unable to connect to Samsung Server error. The error simply indicates that your Samsung Smart TV fails to connect to the Samsung servers. Just like a few other users who have been reporting about getting this error followed by an instruction to “Check your network settings or Try Again (100)”. If you are wondering how to resolve this issue, here’s a must read article for you.
Reasons for getting the Unable to connect to Samsung Server Error on Samsung Smart TV?
There may be a range of factors and reasons resulting in unable to connect to Samsung Server. Below is a list comprising of some predominant ones:
- Corrupt Cache Memory
- Obsolete (outdated) Software
- Regional Issue
- Smart HUB Settings
- Smart HUB Password
Now let’s get to know about how to resolve the causes of the unable to connect to Samsung Server error on your Samsung Smart Television.
Resolving the “Unable to connect to Samsung Server” Error:
If you are facing Unable to connect to Samsung Server error on your Samsung TV, it is recommended that you must apply the basic troubleshooting method to resolve it. To do so:
- Unplug your TV and Router from the power sockets.
- While they are unplugged, press the power button on TV and Router for about 10 seconds to dispose of any static electricity.
- Wait for a couple of minutes and then turn them ON.
Note: Try to use an ethernet connection cable to get connected to the network.
If the basic troubleshooting method didn’t work out well, you need to try more complex methods provided below to fix the unable to connect to Samsung Server error.
Method#1: Reset your TV set (Soft Reset)
The first method that you can try to resolve the issue is restart your TV set. For this you are just required to:
- Press and hold the “Power” button using the TV remote.
- You must hold the button till the TV restarts completely.
After following the above steps check whether the task is done or the problem is still there even when the TV has restarted. If so you should try your luck with another method on the list.
Method#2: Update the Software
One of the ways to get rid of this problem is to update the Software. For updating the Software:
- Power on your TV and press the “Setting” button on your remote.
- Use arrow keys to select the “Support” option provided on the left side and then press “OK”.
- Click the “Update Software” option for updating to the latest version of software.
- After updating, check if the unable to connect to Samsung Server error still occurs.
Note: You can alternatively download the software on a USB stick and then connect it to your TV set to install it thereon.
Method#3: Reset the Network
The problem may be due to some network issues and can be easily resolved by resetting the network connection. Following steps help you to perform network reset.
- Go to Settings and then to General followed by Network.
- On Network, select the “Reset Network” option and confirm to prompts (if any) appearing on the screen.
- Wait for some time and allow the network to be reset
- Once it is done, you might get the issue fixed.
Method#4: Reset Smart HUB
- Power on Samsung TV and press the “Setting” button on your remote.
- Using the arrow keys, select the “Support” option provided at the left and press “OK”
- Now go to “Self Diagnosis” and then select the “Reset Smart HUB” option.
- For resetting Smart HUB, enter your PIN (which is set default as “0000”) and press “OK”
- Wait for the process is finish, and then check for the issue. If not resolved, try some other method.
Method#5: Hard Reset
One of the most cautious processes which can help you to get this issue fixed is the Hard reset. You must be very careful and try to avoid it as much as possible because applying it will reset everything back to system defaults. To Hard reset Television:
- Power on your TV and go to “Settings”.
- Then on the “Support” tab, select “Self Diagnosis”
- Now select “Reset” from the screen and enter your security PIN (which is set as “0000” by default)
- Allow the process to complete resetting the Television to factory defaults.
Once it is done check if the unable to connect to Samsung Server problem is resolved. If it doesn’t, you should also reset the router/modem.
Method#6: Log out of Samsung Account and Log in Again
One way to resolve the said issue is by logging out and logging back into your Samsung account. To do so you need to take the path as:
Settings > General > System Manager > Samsung Account
Once you are on Samsung Account following are the steps you need to undertake:
- Click on “Samsung Account” option and select “My Account”
- Hover over the account’s icon and press the “Select” button on your remote.
- Now on the pop up window, select the “Sign Out” option.
- Once you sign out from your account, Reset the Smart HUB (as mentioned above).
- Then Sign in to your Account using a computer and confirm to latest terms and conditions (if any).
- When you are done with the reset of Smart HUB on your TV, sign back into your Samsung account. This may help you to resolve the issue, if it is still prevalent, try using other methods.
Method#7: Change the IP Configuration
Since the problem is likely due to the connectivity and might get resolved when you reset or change the IP configuration. To change the configuration you need to follow below mentioned steps:
- Power on the TV and press the “Menu” button on your TV remote
- Select “Network” and then go to “Network Status” option and click on “IP Settings”.
- Change the settings for the “IP Setting” to “Obtain Automatically” while for the “DNS Setting” to “Enter Manually”.
- Now enter “220.127.116.11” as the DNS Server.
- Save your settings and hope for the best.
That’s all from our side. Hope the methods mentioned in the article be of help and might resolve the unable to connect to Samsung Server error encountered by you.